Ticketmaster will now have to explain itself to lawmakers

“We asked them several times if they could handle this kind of demand,” Swift said of Ticketmaster in a statement
Image: Theo Wargo (Getty Images)

The precipitation continues of last week’s Ticketmaster fiasco as Taylor Swift fans hurried to buy tickets to the dollstar is coming The Eras Tour. The wave action prompt Ticketmaster’s website crashed. In the aftermath, a booming battle cry of fans, musicians and politicians rioted against Ticketmaster over their alleged mistreatment of the presale of the tour. Today, Democratic Minnesota Senator Amy Klobuchar announced a bipartisan hearing with Republican Utah Senator Mike Lee to investigate Ticketmaster’s monopoly on live events.

Klobuchar and Lee are respectively the chair and senior member of the Senate Subcommittee on Competition Policy, Antitrust and Consumer Rights, which will investigate Ticketmaster’s handling of Swift’s advance sales for the Eras Tour, according to Klobuchar’s website. Klobuchar wrote a letter Michael Rapino, CEO of Live Nation Entertainment, on her concerns about the level of influence Ticketmaster has on the live events industry. The date of the upcoming hearing and any call for witnesses will be announced at a later date.

“Last week, the competition problem in ticket markets became painfully apparent when Ticketmaster’s website abandoned hundreds of thousands of fans hoping to buy concert tickets,” Klobuchar said in a statement. a press release. “That is why we will hold a hearing on how consolidation in the live entertainment and ticketing industry is hurting both customers and artists. If there is no competition to drive better services and fair prices, we all suffer the consequences.”

Ticket master is one huge that’s for sure will not go down without a fight. Swift herself expressed her frustration after pre-sale chaos erupted for her upcoming tour, which will begin this spring. “There are many reasons why people had such a hard time getting tickets and I am trying to figure out how to improve this situation in the future,” Swift wrote in a statement on her Instagram story last Friday. “I’m not going to make excuses for anyone because we asked for it [Ticketmaster]several times, if they could meet this kind of demand and we were sure they could.

Last Tuesday, verified fans who received a special access code were able to participate in presale tickets for Swift’s The Era’s Tour. Presale promptly began at 10 a.m. ET for East Coast locations, and 20 minutes later, Ticketmaster’s website began crashing. Ticketmaster was plagued by website outages for the rest of the day, and Ticketmaster scrambled to move the remaining presale to later times to ease the traffic burden.

The company, however confirmed on Twitter Thursday, November 17 that the public general sale of tickets that had been rescheduled for Friday, November 18 was canceled due to “extremely high demand”. Ticketmaster later claimed that more than 2.4 million tickets were already sold and the company later apologized to both Swift and Swifties.

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